Job Title: ICT Specialist London Victoria, Hybrid working 12 months
Department: Information & Communications Technology
Location: London Victoria, Hybrid Working
Rate is £350 per day insider IR35 only.
(Ltd co is not available)
Reports to: ICT Services Co-ordinator
To act as part of a small multi-skilled and integrated ICT Department, which incorporates
an in-house service development function and an outsourced operations function. The
Senior ICT Specialist will assist in the delivery of ICT systems and services to all user
Senior ICT Specialist will be expected to have a general familiarity with all user
Departments so that mission-critical facilities may be sustained under almost all
Key responsibilities cover the following areas:
To monitor, analyse and report upon the Change Management, IMAC, and Help Desk
systems to ensure that the business needs are met within
agreed service levels, initiating remedial action when necessary.
To maintain the company’s mobile communication estate, configuring devices using
MDM and troubleshooting issues.
Assist in the support of the company’s video conferencing systems and meeting room
To assist in the support of the company’s local and wide area network infrastructure
and associated services.
To work closely with the outsourcer to ensure Eni UK needs are understood clearly
and delivered in line with existing service level agreements.
To help to guarantee the security, coherence and consistency of the ICT environment
and participate in its development and enhancement.
To assist the entire user community to obtain maximum benefit from ICT.
To assist in ensuring that ICT systems and services adhere to all compliance
requirements e.g. Law 231, Sarbanes Oxley GCC & ICT MSG
Main Accountabilities and Responsibilities:
To work with Eni ICT colleagues to develop workable ICT solutions with the relevant
part(s) of the business.
To work closely with project teams to co-ordinate solution hand-over into the
Production environment, ensuring all parties are informed.
To produce solution documentation and operating standards for transfer of systems to
the Outsourced Service Provider as part of their on-going support portfolio.
To implement ICT solutions using theUK Project management procedure where
Sarbanes Oxley Act Governance
To assess the effectiveness of system controls and general computer controls to
ensure that transactions are properly authorised, system access is appropriate, and a
proper segregation of duties exists in the ICT environment
To analyse data obtained for evidence of deficiencies in controls, duplication of effort,
or lack of compliance with laws, government regulations, and management policies or
To provide support and advice to users, managers and team leaders in order to
optimise the delivery of ICT services
Assist with the development & implementation of the Service Improvement Plan
Interface with the outsourcer and ICT to approve and progress changes.
Interface with the outsourcer to evolve and improve the helpdesk service.
Monitor and analyse trends within the Change Management, IMAC & Helpdesk
systems with a view to reducing the number of calls and identifying problems.
Assist with the analysis of service delivery performance in relation to agreed SLAs &
Expedite the resolution of outstanding calls, perform escalations and assist with
dispute resolution where necessary.
Undertake incident/problem management
To monitor emerging technologies and work with UK ICT and corporate colleagues
to develop proposals for implementation in the UK as appropriate.
To assist in the notification/communication of ICT changes to all relevant parties.
To support the resolution of cyber security known vulnerabilities.
To contribute to overall systems and information architecture planning.
To respond to enquiries from users, specialists and others throughout ensuring
appropriate advice and support is provided.
To communicate in a professional, clear & concise manner at all times.
To assist with the delivery of services for resident and visiting VIPs in House
To ensure adherence to the Company’s Health, Safety & Environment policies,
procedures and standards.
To fully comply with Eni Code of Ethics, Law 231 principles and MSG’s
Main Interfaces :
All ICT staff in House
Outsourced Services function ofi UK ICT
All staff in UK and other Eni entities
ICT and functional staff in other UK-based subsidiaries
ICT staff in Italy
ICT and functional staff in all Divisions at all global locations.
Liaises and interacts with:
Application user groups.
Liaises and interacts with (and supervises the work of, when present in UK
offices):- Hardware and Software Vendors and Maintenance Companies, both from UK
Education & Professional Qualifications:
Required Experience and Technical Competencies (relevant experience and
Wide, relevant and detailed knowledge of hardware/software/systems in a complex
Windows networked environment. Some knowledge or previous exposure to ITIL and
Prince 2 methodologies would be beneficial.
Experience in project management, business & technical software and business
Relevant experience working in an environment with outsourced IT services.
Wide, relevant and detailed knowledge of local area and wide area networks for both
voice and data communications would be beneficial.
Previous energy industry experience would be beneficial.
Demonstrate Model of Excellence
o Sharing of Knowledge & Know-how
o Courage to change
o Setting an example
Adaptability, good communication and interpersonal skills are essential.
A business focus, a desire to drive down costs and improve efficiency and a “can-do”
attitude are required.
Must be flexible to meet conflicting priorities and urgent requirements
Continue to sell the benefits of change, and influence others to co-operate with the
change programme via effective communication
Demonstrate team ethic and work towards improving the overall performance of the
team within the support environment
Working Conditions (working conditions and additional information, e.g. working hours
or mobility requirements):
May be required to take part in an operational duty rota to provide 365 day x 24 hour
operability cover for mission-critical systems e.g. drilling activity.
May be required to spend brief periods at other Eni offices/site in UK, Milan or other