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HR Associate / People Ops Coordinator - Leatherhead – Hybrid working: 2 days in the office, 3 days remotely

  • Leatherhead, Surrey

HR Associate / People Ops Coordinator

Leatherhead – Hybrid working: 2 days in the office, 3 days remotely

Start -         ASAP

Duration – 6 months +

Rate –        £17p/hr PAYE


This role provides an excellent opportunity for an individual looking to build a career in HR Operations. Alongside delivering high-quality administrative and employee lifecycle support, the successful candidate will be encouraged to develop expertise in HR systems, data management, process improvement, and operational excellence, creating a strong foundation for future growth within the People function.

Key Responsibilities
•    Provide high-quality administrative support across the employee lifecycle, including onboarding, contractual changes, and offboarding.
•    Prepare and issue employment contracts, offer letters, employment-related correspondence, and HR documentation.
•    Maintain accurate employee records and update HR systems, ensuring data integrity at all times.
•    Support payroll processes through timely and accurate processing of employee changes.
•    Administer absence management, probation reviews, and other employee-related processes.
•    Manage and respond to employee and manager queries, providing timely resolution and escalating where appropriate.
•    Monitor shared HR inboxes and action requests within agreed service levels.
•    Support the administration of employee benefits and associated documentation.
•    Ensure compliance with employment legislation, company policies, and data protection requirements.
•    Identify process inefficiencies and opportunities for improvement, proposing practical solutions to enhance service delivery and operational effectiveness.
•    Contribute to continuous improvement initiatives, supporting the development of efficient, scalable, and customer-focused HR processes.
Experience & Qualifications
Essential
•    Strong organisational skills with the ability to manage multiple priorities and deadlines.
•    Excellent attention to detail and commitment to data accuracy.
•    Strong written and verbal communication skills.
•    Ability to manage confidential information with discretion.
•    Comfortable working with defined processes, procedures, and detailed administrative tasks.
•    Proficient in Microsoft Office applications.

Desirable
•    Experience working in a customer service, administration, operations, shared services, or support environment.
•    Previous HR administration or HR Operations experience.
•    CIPD qualification or working towards a CIPD qualification.
•    Experience using HR systems such as Workday.


Knowledge & Skills
•    A genuine interest in developing a career within HR Operations, Shared Services, or People Systems.
•    Curiosity and a desire to understand how HR processes, systems, and data support the employee lifecycle.
•    Strong customer service mindset with a commitment to delivering an excellent employee experience.
•    Understanding of the importance of data quality, reporting, and process governance within HR Operations.
•    Interest in HR systems and data management, with a willingness to develop expertise in Workday and related people technologies.
•    Strong problem-solving and relationship management skills.