ICT Support Specialist - Basingstoke - 6 months +

Duties:

• Provide 1^st and 2^nd line helpdesk support to all users, where possible resolve issues in timely manner
• Daily management and response to calls logged in the company helpdesk call logging system
• Build new PC’s (desktop, CAD and laptop) and deploy according to company standards
• Provide telephone support to users as and when required
• Escalate problems to the technical network administration team
• Manage and support the use of company mobile phones and telephone systems
• Upgrade /migrate software products /platforms according to company standards
• Manage patch cabling systems end to end in patch cabinets and desktop areas
• any other duties and support activities allocated by the ICT team leader or network admin team

 
Essential Skills:

• Previous experience working in a an IT support / helpdesk role
• Strong working knowledge of all Microsoft office / desktop products /active directory
• Working knowledge of MS operating Systems
• Working knowledge of Cable patching systems
• Technical understanding of IP telephony, patch panel, LANS and Wifi
• Good working knowledge of MS Exchange and email systems
• Proactive with the ability to work unsupervised,
• Ability to work under pressure
• Great communication and interpersonal skills

 
Qualification: any relevant qualification