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IT Support Specialist

Basingstoke, Hampshire
Job Title: IT Support Specialist
Reporting To: IT Manager
Position Type: Agency
Term (if Contract): 6 months +
Full / Part Time: Full Time (40 Hours)
Location: Basingstoke Office
  • Provide 1st & 2nd line helpdesk & support to the users in the Basingstoke offices and where possible resolution of issues.
  • Daily management and response to calls logged in the company helpdesk call logging system.
  • Input calls into the company helpdesk call logging system
  • Build new PC’s (desktop, CAD and laptop) and deploy according to company standards.
  • Provide telephone support to users as and when required.
  • Escalate problems to the technical network administration team as and when required.
  • Manage and support the use of company mobile phones.
  • Manage and support the company telephone systems
  • Upgrade / migrate software products / platforms as and when required, according to company standards.
  • Any other support activities as deemed necessary by the ICT team leader or network administration team
Person Specification
  • Must be a good communicator
  • Must have previous experience working in a support / helpdesk environment
  • Must have a thorough and in-depth working knowledge of all Microsoft office / desktop products.
  • A good working knowledge of MS operating systems (desktop and server)
  • Understanding and experience of cable patching systems
  • Understanding of IP telephony, patch panel, LANS and Wifi.
  • A good working knowledge of MS Exchange and email systems
  • A good working knowledge of Microsoft products in general
  • A good working knowledge of Microsoft active directory.
  • Able to work alone and un-supervised
  • Able to work as part of a small team and cope under pressure
Craig Bell
Swan Recruitment Ltd.

Please contact me with any questions:


Tel: +44 (0) 2392 838784
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